Trust

Security and data handling

A short, honest description of how Frontvo handles your calls and your customers' information, including the things we do not have yet.

Last updated: 9 August 2026

What we do not claim. Frontvo does not currently hold SOC 2, ISO 27001, HIPAA or PCI certification, and we will not tell you otherwise. We are a small, early-stage company. If your industry requires a certified vendor, say so on the discovery call and we will tell you straight whether we are a fit yet.

What data flows through Frontvo

Business configuration you give us: services, hours, pricing rules, service area, routing.
Inbound call audio and transcripts on the line you connect.
Lead details the caller gives: name, callback number, location, reason for calling.
Appointment details written into your calendar.

Who owns it

You do. Call recordings, transcripts and leads captured on your line belong to your business. Frontvo processes them to run the service. We do not sell, rent or share them with advertisers, data brokers or any third party outside the providers listed below.

Third-party providers

Frontvo is built on established providers rather than in-house infrastructure. The stack includes a voice AI provider, telephony carriers, a workflow automation platform, a payment processor, and whichever calendar or CRM you ask us to connect. Data in transit is encrypted by those providers over TLS, and data at rest is encrypted using their standard encryption.

We will give you the current, named list of providers in writing on request, before you sign.

Access controls

Access to client accounts and call data is limited to people who need it to build or support your agent.
Accounts on our provider platforms use multi-factor authentication.
Contractors do not receive access to client call data or master account credentials.

Retention and deletion

By default we retain call recordings and transcripts for as long as your account is active, because you usually want to review them. If you want a shorter window, or recording turned off entirely, we will configure that and confirm it in writing. On written request we will delete your call data.

Call recording and disclosure

Recording rules vary by province and state. The agent can be configured to announce that a call may be recorded, and we will set that disclosure to whatever your legal position requires. If you would rather not record at all, the agent can run transcript-only or with no retention.

Health, legal and financial verticals

If you are a dental practice, med spa, clinic or law firm, information callers give the agent may be sensitive. Frontvo is not certified for regulated health data. We can configure the agent to collect only what is needed to book, and to route anything clinical or case-specific to a person. Discuss your obligations with your own advisor before connecting a line.

If something goes wrong

If we become aware of unauthorised access to your call data, we will tell you directly, tell you what we know, and tell you what we are doing about it. Report a suspected security issue to security@frontvo.com.

Bring your questions to the call

Security questions are welcome and we would rather answer them before you buy than after. Call the demo line at +1 (438) 255-7828 or book a discovery call.